Support & Documentation
Find answers, download resources, and get help with AutoSim products
Documentation
Documentation is available to customers after purchase. Guides cover installation, setup, and troubleshooting.
SimLock
- Installation Guide
- Setup & Configuration
- Troubleshooting
SimTV
- Installation Guide
- Google Calendar Setup
- Troubleshooting
SimpliSafe Sync
- Installation Guide
- Setup & Configuration
- Troubleshooting
Downloads
Download Links Provided After Purchase
After completing your purchase, you'll receive an email with your license key and download links for your purchased products. If you've purchased and need your download link resent, please contact support.
Frequently Asked Questions
After purchase, you'll receive a license key via email along with download links. Simply enter your email address in the application
and your license will be activated automatically. Each license can be activated on one machine at a time.
Yes! Simply deactivate your license from the old machine using the app's deactivation feature,
then activate it on your new computer. If you've replaced a computer and can't deactivate,
contact support and we'll reset your activation.
Yes, your purchase includes access to software updates as they become available at no additional cost.
We notify customers via email when updates are available.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure
Authorize.net payment gateway. All transactions are encrypted and secure.
Email support is included with all purchases. Contact us at support@neutrocorp.com with your license email and a description
of the issue. Paid priority support is available for faster response times - contact us for details.